Privacy Policy
This policy explains what CompetitorBase ("we", "us") collects, what we do with it, and what we never touch. CompetitorBase is a service that points AI agents at the competitors you name, re-reads their public web presence every day, and emails you when something meaningful moves. It should be read alongside our Terms of Use.
What We Collect
- Your email address. Sign-in is passwordless: we email you a single-use link rather than storing a password, so we hold no passwords at all.
- The competitor domains you track. The websites you ask us to watch, and the workspaces you group them into.
- Scan snapshots. What our agents found on those public pages on a given day, kept so that tomorrow's scan has something to compare against. This is the record that makes an alert possible.
- Billing status. Your Stripe customer reference, whether a card is on file, and where you are in the trial or subscription. See Payments below.
- Basic technical data. Timestamps of the scans and runs you start, and the IP address a run came from, used for rate limiting and abuse prevention.
What We Monitor On Your Behalf
On your instruction, our agents read the public web presence of the domains you name: their website and its copy, pricing pages, visible advertising, SEO and backlink signals, public social accounts, press coverage, and public reviews. We read what any visitor could read. We do not log into anything, we do not buy or scrape private data, and we do not build profiles of the individuals who happen to work at those companies.
How We Use It
- To run the scans you asked for and compare each one against the last;
- To decide whether a change is worth telling you about, and to email you when it is;
- To authenticate you and keep you signed in;
- To bill you and manage your subscription;
- To prevent abuse and keep the service up;
- To send you service and account emails. Every alert email carries an unsubscribe link;
- To comply with legal obligations.
Payments
Payments are processed by Stripe. Card details are entered into Stripe's own hosted fields and go to Stripe, not to us. We never receive or store card numbers. What we store is a Stripe customer reference and your subscription status. Signing up starts a 3-day free trial; after it, the plan you chose bills monthly ($29 Starter, $59 Pro or $199 Scale), and you can cancel at any time from your billing page.
AI Processing
The service uses third-party AI model providers to read the pages our agents fetch, classify what they find, and judge whether a change matters enough to email you. The public page content we gather, along with the domains you entered, is sent to those providers for that processing. We use them under terms that prohibit training their general models on data submitted through their business APIs.
Analytics
Our analytics are first-party and self-hosted: a signup or a page view is recorded on our own server. We run no third-party advertising trackers, no ad pixels, and no cross-site tracking cookies, and we do not sell or share personal information for behavioural advertising.
How We Share Information
We share information only with the service providers that make the product work, and only as far as they need it:
- Cloud hosting and database providers that store the service's data;
- Stripe, for payments;
- Our email delivery provider, for login links and alert emails;
- AI model providers, as described above;
- Data providers whose public indexes our agents query about a domain.
We may also disclose information where the law requires it, to enforce our terms, to protect our rights or someone's safety, or in connection with a merger or sale of assets, in which case we will take reasonable steps to keep this policy applying to it. Information may be processed in the United States and other countries where we or our providers operate; where personal data leaves the EEA or the UK we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
Data Retention
Account and billing records are kept while your account is active and afterwards for as long as we need them for tax, accounting and legal compliance. Scan snapshots are working history, not an archive: we keep a bounded run of the most recent ones per domain and prune the rest. Anonymous reports generated before anyone signed up are short-lived and cleared periodically. Ask us to delete your account and we delete or anonymise your data, keeping only what the law requires.
Security
We protect information with encryption in transit, signed session cookies, single-use time-limited login links, access controls on our systems, and by leaving card handling entirely to Stripe. No method of transmission or storage is completely secure, and we cannot promise absolute security.
Cookies
We use cookies sparingly. The service sets a signed session cookie that keeps you logged in, and a small cookie remembering which workspace you last had open. Both are necessary for the product to function. There are no advertising or third-party tracking cookies. You can block or clear cookies in your browser, but you will not be able to stay signed in.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, restrict or object to our processing of your personal information, to request a portable copy, and to withdraw consent where processing rests on it. To exercise any of these, email hello@competitorbase.com. We respond within the time applicable law requires, and we will not treat you worse for asking. If you are in the EEA or the UK you also have the right to complain to your local data protection authority.
Children's Privacy
CompetitorBase is a business tool and is not directed to children. We do not knowingly collect personal information from anyone under 13, or under the minimum age required in their country. If you believe a child has given us personal information, email hello@competitorbase.com and we will delete it.
Changes to This Policy
We may update this policy from time to time. We will post the updated version on this page and revise the date above. Changes take effect when posted.
Contact
For any question about this policy or about your personal information: